Refund policy

We have a 30-day return policy, which means that you have 30 days from the date of receipt of the item to submit a return request.

To initiate the return process, you can contact us at cutiepaworld@gmail.com. Your money will be refunded.

If your return is accepted, we will refund it.

You can always contact us with any questions regarding your return at cutiepaworld@gmail.com.

14-day withdrawal period in the European Union
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your money within 14 days for any reason and without giving any reason.

Refund
Once we have received and inspected your return, we will notify you and let you know whether the return has been approved or not. If the return is approved, the money will be automatically refunded to your original payment method within 10 business days. Please note that it may also take some time for your bank or credit card company to process and credit your refund.

If it has been more than 15 business days since your refund was approved, please contact us at cutiepaworld@gmail.com.